Frequently Asked Questions
1. What is BYOB?
BYOB, or Build Your Own Box is our original and main product. A customized mystery box with cool finds from the pop culture world, the perfect gift for any age and interest out there.
You can try our most popular product here.
2. What do I get in the box?
There are over 40 themes to choose from to customize and get products related only tot he themes you select. Check out the list on the product page here.
You can see some of our massive inventory on social media and through our seasonal collections.
See What's In The Box.
3. How much value is in the box?
The value of your box is always guaranteed to surpass the price you pay for it. Normally, the value inside is around $70 but can go up to over $100.
4. Will I like what I get?
Check out all the cool stuff we bring to our shop seasonally through our collections and some of the BYOB-exclusive items through our social media and judge for yourself!
5. How fast will I get my order?
For all shipping related questions, please visit our Shipping Policy page here. If you have not received a shipping notification past the applicable delay -after checking your spam-, please reach out to email@example.com and include your order number in the message.
6. Do you take special box orders or requests?
Absolutely. Click on Add instructions for seller at checkout to communicate any important or special detail related to your order; we will do our best to accomodate your needs.
Alternately, send us an email to firstname.lastname@example.org detailing the nature of your special request and we will get in touch.
"Part Of The Club" option
7. Is there a subscription option?
We do not offer subscriptions or bind you to a recurrent payment. However we do have a 4-in-1 option on the BYOB product page that gives you a discount on four (4) boxes purchased at once and delivered to the given address in 3 month intervals (Ex. Oct, Jan, Apr, Jul).
Our 4-in-1 purchase option also guarantees an exclusive item or value add-on in at least one box.
This product is NOT a subscription and will not renew automatically.
8. Who is CoolKidsClub?
We are a small family-owned and operated business in Quebec, Canada. We are millennials who love pop culture and collectibles/toys that evoke nostalgia from our childhood days. Our mission is to share with the world the most iconic finds from 80s, 90s and 00s so other people like us enjoy remembering their own story their own way, and eagerly expose it on a shelf or share it with their own children and family.
9. Where do you get your products?
We curate toys, apparel and other collectibles from authorized distributors of licensed products in Canada and the US.
10. Do you have a retail location?
For the moment, we offer our products exclusively online. If you are interested in our business, please contact us at email@example.com.
11. I have a product or service that might interest you. How can I contact you about this?
Feel free to send us any pertinent information about your product/service to firstname.lastname@example.org. We will review it and reply within a reasonable delay.
12. I still have questions or would like to send in a comment. How can I do so?
For any other question, request or feedback, please reach out by email to email@example.com.